You bring your machine and describe its problems or if it just needs to be serviced anyway. We confirm your contact information, and enter your machine into the line of machines. You take home a receipt with your ticket information on it.
Now, we service your machine once its turn comes around. Usually its a good week or two until your machine will be finished. Occasionally, the machine will need parts that we do not stock. In that case, you will typically receive a phone call from us detailing what’s going on with your machine, how long you might need to wait, and/or to what price the estimated subtotal is rising.
Once your machine is finished, we will notify you with a text or email; if neither is available, we will call the number(s) that we have on file. If, after the ticket has been here 60 days or more and we cannot contact you through any of our available means, we then assume the responsibility of the machine.
Once you arrive, we will settle the invoice and you’ll be on your way. Your machine is garunteed 30 days after pickup. If something wrong still occurs, we will make it right at no labor cost to you!