In-Store Sewing and Embroidery Service

WORK METHOD

We like to make it easy

1

You Drop-Off

You bring your machine and describe its problems or if it just needs to be serviced anyway. We confirm your contact information, and enter your machine into the line of machines. You take home a receipt with your ticket information on it.

2

We Repair

Now, we service your machine once its turn comes around. Usually its a good week or two until your machine will be finished. Occasionally, the machine will need parts that we do not stock. In that case, you will typically receive a phone call from us detailing what’s going on with your machine, how long you might need to wait, and/or to what price the estimated subtotal is rising.

3

You Pick-Up

Once your machine is finished, we will notify you with a text or email; if neither is available, we will call the number(s) that we have on file. If, after the ticket has been here 60 days or more and we cannot contact you through any of our available means, we then assume the responsibility of the machine.

Once you arrive, we will settle the invoice and you’ll be on your way. Your machine is garunteed 30 days after pickup. If something wrong still occurs, we will make it right at no labor cost to you!

Sewing and Embroidery Service Pricing Table

Basic

This includes a full cleaning, oiling, checkover, testing, and tension adjustments

Oiling and cleaning
Timing and clearance test
Needle threader and thread cutter test
Tension balance
Final test and polish
7 – 14 days wait time (unless a part order occurs)
Serger timing
Embroidery module service
Multi-needle embroidery
Commercial/Longarm machine

$74.95 / per machine

Advanced

This includes all of the Basic service plus an embroidery module service or serger re-timing. This service is required for machines that have both sewing and embroidery features.

Oiling and cleaning
Timing and clearance test
Needle threader and thread cutter test
Tension balance
Final test and polish
7 – 14 days wait time (unless a part order occurs)
Serger timing
Embroidery module service
Multi-needle embroidery
Commercial/Longarm machine

$94.95 / per machine

Industrial

Any commercial or multi-needle machines require this service. All of Basic services’ features.

Oiling and cleaning
Timing and clearance test
Needle threader and thread cutter test
Tension balance
Final test and polish
7 – 14 days wait time (unless a part order occurs)
Serger timing
Embroidery module service
Multi-needle embroidery
Commercial/Longarm machine

$149.95 / per machine

Rush Service Surcharge

If we have a tech available, and you bring your machine before 3:00 pm, we may be able to service your machine in the same day you drop it off for the below listed surcharge!

Same day service
A tech must be available
Machine must be here by noon
Cannot be completed same day if machine needs a part to be ordered

+$35.00 / per machine