Sewing & Embroidery Machine Repair

Repair Rates (Click to View)

Basic Tune-up Flat Rate Fee

This includes a full cleaning, oiling, checkover, testing, and tension adjustments

$89.95 / per machine

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This includes
  • Oiling and cleaning
  • Timing and clearance test
  • Needle threader and thread cutter test
  • Tension balance
  • Final test and polish
  • 7 – 14 days wait time (unless a part order occurs)
  • Serger timing
  • Embroidery & Sewing Combo Machine Service (see the combo repair tier)
  • Multi-needle embroidery
  • Commercial/Longarm machine

 

Advanced Tune-Up Flat Rate Fee

This includes all of the Basic service plus an embroidery module service or serger re-timing. This service is required for machines that have both sewing and embroidery features.

$124.95 / per machine

 

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This includes
  • Oiling and cleaning
  • Timing and clearance test
  • Needle threader and thread cutter test
  • Tension balance
  • Final test and polish

 

  • 7 – 14 days wait time (unless a part order occurs)
  • Serger timing
  • Embroidery module service
  • Multi-needle embroidery
  • Commercial/Longarm machine

 

Industrial Tune-Up Flat Rate Fee*

Any commercial or multi-needle machines require this service. All of Basic services’ features, but geared towards intense use and home industrial/commercial equipment.

$199.95 / per machine

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  • Oiling and cleaning
  • Timing and clearance test
  • Needle threader and thread cutter test
  • Tension balance
  • Final test and polish

 

  • 7 – 14 days wait time (unless a part order occurs)
  • Multi-needle embroidery
  • Commercial/Longarm machine

 

Schedule Same-Day Reservation Fee

If we have a tech available, and you bring your machine before 12:00 pm, we may be able to reserve a day to service your machine in the same day you drop it off. There is a fee for this service, but if it saves you money and you need it, go ahead and call us!

+$40.00 / per machine

 

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  • Same day service
  • A tech must be available
  • Machine must be here by noon
  • May not be completed same day if machine needs a part to be ordered or if the machine is not there by noon.

WHAT TO EXPECT

REPAIR & TUNE-UP PROCESS

 

1

You Drop-Off

You bring your machine and describe its problems or if it just needs to be serviced anyway. We confirm your contact information, and enter your machine into the line of machines. You may take home a receipt with your ticket information on it.

 

2

We Repair

Now, we service your machine once its turn comes around. Usually its a good week or two until your machine will be finished. Occasionally, the machine will need parts that we do not stock. In that case, you will typically receive a phone call from us detailing what’s going on with your machine, how long you might need to wait, and/or to what price the estimated subtotal is rising.

3

You Pick-Up

Once your machine is finished, we will notify you with a text or email; if neither is available, we will call the number(s) that we have on file. If, after the ticket has been here 60 days or more and we cannot contact you through any of our available means, we then assume the responsibility of the machine.

Once you arrive, we will settle the invoice and you’ll be on your way. Your machine is garunteed 30 days after pickup. If something wrong still occurs, we will make it right at no labor cost to you!